Castillo de Feliciana Vineyard & Winery

Privacy Policy & Terms and Conditions

Castillo de Feliciana Vineyard & Winery (“we,” “us,” “our”) is committed to protecting your privacy and complying with all applicable laws and regulations related to the sale and marketing of alcoholic beverages. This combined Privacy Policy and Terms & Conditions governs your use of our website, your interaction with our tasting rooms and online store, and participation in our SMS/text messaging program.

1. Privacy Policy

A. Information We Collect

We collect personal information when you:

Visit our website
Sign up for our wine club or newsletter
Make purchases online or in our tasting rooms
Opt into our SMS/text messaging program

This may include your name, email, phone number, billing/shipping address, date of birth (to verify legal drinking age), and payment details.

B. How We Use Your Information

We use your information to:

Process orders and ship wine
Communicate with you about purchases, shipments, promotions, and events
Administer the wine club and loyalty programs
Send marketing messages (email or SMS, if opted in)
Comply with legal obligations and verify age

We do not sell or rent your personal information to third parties.

C. Protection of Personal Data

Your data is protected using industry-standard security measures, including SSL encryption. However, no online transmission or storage system can be guaranteed to be 100% secure.

D. Age Verification

You must be 21 years of age or older to use this website, join our wine club, make purchases, or receive marketing communications. By providing your information and engaging with us, you confirm you meet the legal drinking age requirement.

2. SMS/Text Messaging Terms & Conditions

A. Overview

By opting into our SMS/text messaging program, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., promotions, wine release alerts, tasting room events) from Castillo de Feliciana Vineyard & Winery to the mobile number you provided. Consent is not a condition of any purchase.

B. Opt-Out and Cancellation

You can cancel the SMS service at any time by texting “STOP” to the number that sent you the message. After sending “STOP,” you will receive a final confirmation message. After this, you will no longer receive SMS messages from us. To rejoin, simply sign up again.

C. Message Frequency

Message frequency may vary based on seasonal events, wine club activity, and special promotions.

D. Message and Data Rates

Message and data rates may apply. Check with your wireless provider for plan details.

E. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

F. Responsible Alcohol Marketing

SMS messages may promote alcohol and are intended only for individuals 21 years of age or older. By opting in, you confirm that you are 21 or older and legally allowed to receive alcohol-related communications.

3. Terms & Conditions for Online Sales

A. Alcohol Shipping and Legal Compliance

Wine is sold in Oregon and title passes to the buyer in Oregon. By placing an order, you authorize us to ship wine on your behalf. You affirm that both you and the recipient of the wine shipment are at least 21 years old, and that it is legal for you to receive alcohol at the shipping address.

All alcohol shipments require an adult signature at delivery. We do not ship to states or regions where direct-to-consumer wine shipping is prohibited.

B. Returns & Refunds

We guarantee the quality of all our wines. If you receive damaged or flawed products, please contact us at info@castillodefeliciana.com or call 541-558-3656 within 30 days of receiving your order.

Refunds will be processed to the original payment method. We cannot accept returns of wine that was damaged due to heat, cold, or improper storage after delivery.

C. Cancellations

Wine club members must cancel at least two weeks before the next scheduled shipment to avoid being charged. Once billing has been processed, we cannot offer refunds.

4. Delivery Policies

We ship via UPS Monday through Friday. We may delay shipping in cases of extreme heat or cold to preserve wine quality. Delivery on weekends is generally unavailable.

5. Changes to This Policy

We reserve the right to modify this Privacy Policy and Terms & Conditions at any time. Any updates will be posted on this page with the effective date.

6. Contact Information

If you have any questions regarding this policy or your experience with Castillo de Feliciana Vineyard & Winery, please contact us at:

Castillo de Feliciana Vineyard & Winery
85728 Telephone Pole Rd.
Milton-Freewater, OR 97862
Phone: 541-558-3656
Email: info@castillodefeliciana.com